More About Us

Customer Service Program

Your residents are the lifeblood of your community. Servicing them is our privilege and our passion. Our innovative Customer Service Program is designed to respond to the needs of your residents in the most proactive manner possible. Our proven-effective customer service procedures help keep your residents happy while reducing the need for direct Board involvement in day-to-day issues.

Customer Service Program Overview:

• Each Customer Service Program is tailored to the specific needs of your Association. You determine

how we work with your residents and your Association.

• Our Customer Service representatives respond promptly to residents’ requests for services. Our

corporate office and the Association’s office, if applicable, communicate through our online,

work order software. Work orders may be placed by phone or requested directly at the Association

office. This system has a proven track record in the management of large Community Associations.

• When a resident calls our Customer Service Department, a work order is generated and tracked

until completion.  The resident is issued a confirmation number which can be referenced at any

time to check the status of a request.

• A detailed report of all service requests detailing the type of service, date of request, date of

completion, and the name of the of the employee who performed the service is included in the

monthly manager’s report.

• All residents’ calls are answered by a live operator 24 hours a day, 7 days a week.